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Disney U Foundations · Lesson 3 of 5

Service Recovery: Turning Misses into Magic

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Resources

Workbooks & toolkits

Disney U Field Workbook

The companion workbook to the Foundations course.

PDF · 112 pages

WOW Meetings Toolkit

Templates, agendas, and discussion prompts.

PDF · 48 pages

30-Day Action Plan

Translate the lessons into a focused monthly plan.

PDF · 24 pages

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Live Q&A with Doug — Building Cultures of Significance

Tue, May 12 · 11:00 AM PT

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Office Hours: Service Recovery in Practice

Thu, May 21 · 9:00 AM PT

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  • New keynote drop

    Doug just published 'Leading Through Change' — watch now.

    2h ago
  • Live Q&A reminder

    Your registered Q&A starts in 3 days.

    1d ago
  • Course milestone

    You've completed 60% of Disney U Foundations.

    3d ago
  • Workbook updated

    WOW Meetings Toolkit v2 is now available.

    5d ago

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